- Payment to be made in full and in euros including the countries 23% VAT
- Upon sending booking request availability will be requested. Upon confirmation we will send you an invoice for payment then you will receive your tickets and confirmation/itinerary.
- Contact number must be provided and accommodation in case of emergency contact or a secondary contact number.
- Confirmation is your ticket and must be taken with you.
- It is your responsibility to be on time and check your location and venue address
- by making a booking, the first named person on the booking (Group Lead Name) agrees on behalf of all persons detailed on the booking that:
- he/she has read these Booking Conditions and has the authority to and does agree to be bound by them;
- consents to our use of personal data on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements);
- he/she is over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
- he/she is over 18 years of age and resident in the United Kingdom and where placing an order for services, is acting as loco parentis (authorised person) for those that are minors in their care without a parent/guardian;
- he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking
When you make a booking, you will have the opportunity to review/confirm all the details of the booking before making payment. Once you have reviewed and confirmed these details and made payment, we will proceed to make the booking with the Supplier/Principal.
Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant suppliers of your chosen arrangements or other persons necessary for the provision of your arrangements. The information may be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any special category (sensitive) information that you give to us such as details of any disabilities, or dietary and religious requirements. In making this booking, you consent to this information being passed on to the relevant persons. Certain information may also be passed on to security or credit checking companies.
We endeavour to ensure that all the information and prices both on our website and in any advertising material that we publish are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before you make your booking.
Sometimes – and particularly at the beginning and end of the season – certain facilities may be withdrawn for reasons such as maintenance, bad weather or lack of demand from guests or low occupancy. Some advertised activities or facilities, for example water-sports, or beach clubs may not be available all year round. There may be local charges for some facilities, for example, security deposits, tourist tax, TVs, Wi-Fi, safety deposit boxes, sun-loungers, parasols, spa access, tennis courts, pool tables and air-conditioning. Unless specifically confirmed in your room type or board basis, you must assume some, if not all facilities will be payable locally.
Adequate travel insurance is a condition of your contract with us. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses, as well as ensuring you have cover for any activities you have booked, including additional cover for skiing/extreme sports/adventure travel and all other activities you have booked
If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
4. Cutting your holiday short
If you are forced to return home early, we cannot refund the cost of any travel arrangements you have not used. If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for that part of your holiday not completed, or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.
Amendment Service Charges
Amendment Fee *Supplier/Principal(s) charge + £95 per change
Change of Destination *Supplier/Principal(s) charge + £250 per change
Change of Date *Supplier/Principal(s) charge + £250 per change
5. If You Cancel Your Booking Before Departure
Any cancellation request will take effect once it has been accepted. You are able to cancel the whole reservation in accordance with the cancellation terms of the various suppliers of your chosen Travel Arrangements, 6 weeks for activities and accommodation will each have their own terms. which may be as much as 100% of the cost of the Travel Arrangements and will normally increase closer to the date of departure. Cancellation is up until 6 weeks prior to travelling and amendments from 4 weeks will incur a charge of 20 euros per person , In addition, you must pay us an administration fee of euros 75 per person per booking for any cancellations or such fee as is otherwise set out. We will notify you of the exact charges at the time of cancellation.
Any cancellation will always incur our cancellation processing fee of £75 per person plus any charges from the supplier of your chosen Arrangements, we will inform you of the value of those charges at the time you wish to cancel. Please note that any booking fees, service fees, credit card processing fees and so forth incurred are non-refundable. Any refunds due will have the applicable fees deducted at source prior to any monies due being repaid. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. We will deduct the cancellation charge(s) from any monies you have already paid to us.
6. Force Majeure
Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned control.
Brexit Implications: please note that certain travel arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports and changes to the visa requirements of British citizens travelling to, within or through the EU. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as Force Majeure, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation.
If you are due to travel in excess of 6 weeks of your travel date we will make every effort to keep you confirmed of changes in your chosen resort, however due to supplier terms and conditions we cannot offer an immediate refund and will review individual cases on merit.
If you are due to travel within 6 weeks and your travel plans are affected due to Covid 19 we can offer the following
1.) Rearrange the same package on a new date.
2.) Postpone the event for now if you do not yet know your new date and re book when you know that date.
3.) The refund of the package is not an option.
7. Special Requests
Any special requests must be advised to us at the time of booking e.g. diet, room location, a particular facility at a hotel etc. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed by us. We do not accept bookings that are conditional upon any special request being met.
8. Disabilities and Medical Problems
We are not a specialist disabled holiday company, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your booking, please provide us with full details before you make your booking so that we can try to advise you as to the suitability of your chosen arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.
We make every effort to ensure that your holiday arrangements run smoothly but if you do have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) immediately who will endeavour to put things right. If your complaint is not resolved locally, please contact our Assistance team on 00 44 7391282921/ 00351966599829
If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us, via firstname.lastname@example.org within 24 hours if it has not been resolved at the immediate time of the issue arising ad we have been given the chance to resolve the situation.
10. Your Behaviour
All our customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in our opinion or in the opinion of any hotel manager or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other arrangements immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other arrangements will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.
We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
11. Passport, Visa and Immigration Requirements & Health Formalities
It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable.
Requirements do change and you must check the up to date position in good time before departure.
Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit www.fco.gov.uk/knowbeforeyougo .
Non British passport holders , including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling. We do not accept any responsibility if you cannot travel, or incur any other loss. because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
12. Foreign Office Advice
You are responsible for making yourself aware of Foreign Office advice in regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly. Advice from the Foreign Office to avoid or leave a particular country will constitute Force Majeure.
13. Security and Accidental Damage Deposit and Behaviour Bonds
The Group Leader accepts full responsibility and will be liable for the orderly and safe conduct of the guests within your group. Failure of any guest in being able to comply with the terms and policy will result in the accommodation or venue being unable to release the reservation for use by the group, even if it has been prepaid.
Your accommodation is prepaid. Most accommodation providers and some clubs and venues reserve the right to request one of the following for the group leader and / or individual guests upon arrival and check in to act as security against damage to property, and security against behaviour that causes distress, inconvenience or costs to the venue and third parties.
Situations where deposits are at risk can include, but are not exclusive to; tampering with fire safety equipment, complaints of noise and disturbance from other guests, overflowing baths and showers, rowdy or behaviour fuelled by alcohol or drugs, additional cleaning and special cleaning required, smoking, and violence or threat of violence of any nature. All venues reserve the right to refuse admission and to cancel your arrangements at any time if you or members of your group are in breach of their and our terms and conditions.
It is highly likely you will be required to pay a Security Deposit and Behaviour Bond, so please prepare in advance for that. We cannot advise on how much a bond will be, as situations change frequently for which we have no control or responsibility.